Specialty POS Software

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The Radiant Retail Solution for Specialty Retailers

CounterPoint is customizable, allowing you to configure the software to fit the needs of your business. Our local support teams can tailor your solution how ever you see fit. Our portfolio of clients is diverse, including battery stores, apparel retailers, franchises, zoos and aquariums, universities, museums and coffee shops.The Radiant Retail Solution helps thousands of retailers of all sizes maximize their profit opportunity with a solution that is both innovative and time-tested.

CounterPoint includes a robust inventory management system, touchscreen point of sale (POS) ticket entry, built-in customer loyalty programs, automated purchasing and impressive reporting capabilities. Instant inventory updates let you know what's in stock, on order, and in transit. Track your customers, control your purchasing, retain detailed sales history, or open an online store-CounterPoint includes everything you need to streamline your business and boost your bottom line. CounterPoint has all the features you need to efficiently and effectively operate your business at its fullest potential.

Features that are beneficial to Specialty Retailers:
  • Three dimensional grid for inventory, ordering, and reporting in color/size/width
  • Kits at point of sale for bundling items
  • Graphical management dashboard
  • Quick Reports-Create custom views of what you want to see, and how you want to view it. Add that View to a button in the POS for future reference
  • Print admission tickets at the point of sale
  • Manage sales, returns, orders, special orders, backorders, and layaways on the same ticket
  • Track customers' favorite colors, size, etc. with user-defined profile fields
  • Suggest items, substitute items and link Items
  • Robust Multi-store capabilities. Easily view and transfer items from store to store, while each store data is synchronized across multiple sites
  • View your history from any point in time-6 months, 12 months, 2 years, or 20 years.
  • Integrated credit. Radiant hardware builds in the credit card swipe directly on the terminal. Eliminating EOD transaction reconciliation and double-entry
  • Open-database enables you to easily pull your information out of CounterPoint into other programs such as Microsoft Excel or Adobe Acrobat
  • Wireless Inventory Scanning-With inventory management, handhelds are instrumental in streamlining receiving, counting, ordering, and audits
  • Modern touchscreen interface allows you to train employees in 30 minutes
  • Enhanced Security features

Specialty Retail

Apparel POS Software

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The Radiant Retail Solution for Apparel Retailers

For apparel retailers it is imperative that their inventory stays current and accurate, and that their customers are loyal. In addition to robust reporting capabilities, CounterPoints out-of-the-box features include robust Customer Relationship Management programs, which can track pertinent customer information such as purchase history and important dates, giving retailers the means to market directly to specific target audiences straight from the POS.

CounterPoint includes a robust inventory management system, touchscreen point of sale (POS) ticket entry, built-in customer loyalty programs, automated purchasing and impressive reporting capabilities. Instant inventory updates let you know what's in stock, on order, and in transit. Track your customers, control your purchasing, retain detailed sales history, or open an online store-CounterPoint includes everything you need to streamline your business and boost your bottom line. Join the hundreds of apparel retailers that rely on CounterPoint to efficiently and effectively operate their businesses at their fullest potential.

Features that are beneficial to Apparel Retailers:
  • Three dimensional size grid.
  • User definable fields to track X, Y, Z.
  • Suggested items, substitute items and linked Items.
  • Special order capability.
  • Group markdowns, quantity pricing, coupons, multi buy items, bulk discount.
  • Calculate sales commissions for each item on the sales ticket based on either the sale amount or the gross profit.
  • Monitor the productivity of sales reps in units and dollars sold per hour.
  • Review on-hand quantities, estimated costs, and total retail value for each item, as well as the percentage-to-total ratios for these values.
  • Easily view quantities to reorder based on current inventory levels, commitments, backorders, in-transit merchandise, open POS, desired stocking levels, vendor multiples, and/or vendor minimum order requirements.
  • The Merchandise Analysis feature lets you see the current state and the past performance of your inventory, giving you the data to determine when to take advantage of opportunistic buys and which items to mark down.
  • Built-in gift cards
  • Ability to offer a full layaway program
  • 2-second credit card authorization for busy holiday season
  • Integrated customer loyalty programs and customer relationship management

Apparel

Attractions POS Software

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The Radiant Retail Solution for Attractions Retailers

Attractions, such as zoos and aquariums, need a central center to manage the sales at multiple revenue centers throughout the facility. Not only do they handle admissions, but have gift shops, concessions, rentals and membership programs. CounterPoint is able to operate every function of the park from a single system, plus track memberships, customers, groups and more. CounterPoint's complete solution, extensive reporting capabilities and robust features ensure some of the most recognizable and established parks in North America are operating at their fullest potential.

CounterPoint includes a robust inventory management system, touchscreen point of sale (POS) ticket entry, built-in customer loyalty programs, automated purchasing and impressive reporting capabilities. Instant inventory updates let you know what's in stock, on order, and in transit. Track your customers, control your purchasing, retain detailed sales history, or open an online store-CounterPoint includes everything you need to streamline your business and boost your bottom line. CounterPoint has all the features you need to efficiently and effectively operate your business at its fullest potential.

Features that are beneficial to Attractions Retailers:
  • Unlimited number of payment types accepted.
  • Touchscreen point of sale makes training volunteers or seasonal employees quick and easy.
  • Manage all aspects of the Retail environment from brick and mortar to integrated online store.
  • Print admission tickets at the point of sale or online.
  • Built-in merchant services provides 2-second card processing and check authorization.
  • Easily view quantities to reorder based on current inventory levels, commitments, backorders, in-transit merchandise, open PO's, desired stocking levels, vendor multiples, and/or vendor minimum order requirements.
  • Offline ticket entry gives Attractions the ability to seamlessly operate at an off-site event, such as a fundraiser, and utilize portable kiosks.
  • Rolling customer display at POS created advertisements for future events.
  • Keyword lookups simplifies finding items or customers.
  • Manage concessions including cafeteria and coffee in one, integrated solution.
  • Serial number tracking provides a detailed record of each piece of merchandise-when it was received, what it cost, which customer purchased it, and when it was sold. Ideal for high-end inventory.
  • Manage reservations and scheduling of events for schools, groups and individuals online and on site.

Attractions

Automotive POS Software

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The Radiant Retail Solution for Automotive Retailers

The automotive aftermarket industry needs the ability to sell and track profits for sales of merchandise and service. In addition, customer profile information is vital to successful back-to-base marketing such as notifying a customer when it's time to buy new tires or letting the hobbyist know about the latest item for their particular make and model of vehicle. Radiant Systems' feature rich and flexible business software, CounterPoint, provides all that capability and more. CounterPoint gives you the functionality you need to own your data, see it the way you want to see it, and use to drive sales, understand trends, maximize purchasing dollars and more efficiently run your business.

CounterPoint includes a robust inventory management system, touchscreen point of sale (POS) ticket entry, built-in customer loyalty programs, automated purchasing and impressive reporting capabilities. Instant inventory updates let you know what's in stock, on order, and in transit. Track your customers, control your purchasing, retain detailed sales history, or open an online store-CounterPoint includes everything you need to streamline your business and boost your bottom line. Join the thousands of automotive aftermarket retailers that rely on CounterPoint to efficiently and effectively operate their businesses at their fullest potential.

Features that are beneficial to Automotive Retailers:
  • Ability to offer a full layaway program
  • Data interchange allows vendor items and prices to be added/updated electronically
  • Tax codes allow retailers to accommodate virtually any taxing scenario such as recreational vehicle tax
  • Flexible reporting allows for analysis of inventory stock, sales, turns, profitability, and merchandising
  • Special order capability allows tracking of Special Order items, from the customer order to receiving, allocating the inventory all the way through the process
  • Serial number tracking provides a detailed record of each piece of merchandise, when it was received, what it cost, which customer purchased it, and when it was sold.
  • Kit processing allows inventory items, service, and warranties to be sold as a package
  • Embedded loyalty programs allow retailers to reward frequent shoppers and encourage repeat business
  • Full Accounts Receivable for large customers like dealerships that need to pay on account
  • Calculate sales commissions for each item on the sales ticket based on either the sale amount or the gross profit
  • 2-second credit card authorization

Automotive

Footwear POS Software

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The Radiant Retail Solution for Footwear Retailers

Radiant Systems is a leading provider of retail store technology amongst footwear retailers across North America. We have customized our software to deliver specific needs of this industry by including out-of-the-box features such as three dimensional grids, robust customer loyalty programs, the ability to view history from any time, unlimited barcodes and more. Contact us today to see why CounterPoint is the perfect fit for thousands of retailers.

CounterPoint includes a robust inventory management system, touchscreen point of sale (POS) ticket entry, built-in customer loyalty programs, automated purchasing and impressive reporting capabilities. Instant inventory updates let you know what's in stock, on order, and in transit. Track your customers, control your purchasing, retain detailed sales history, or open an online store-CounterPoint includes everything you need to streamline your business and boost your bottom line. CounterPoint has all the features you need to efficiently and effectively operate your business at its fullest potential.

Features that are beneficial to Footwear Retailers:
  • Three dimensional grid for inventory, ordering, and reporting in color/size/width
  • Oversize pricing module to define and use when larger sizes need to carry a higher price
  • Quick Reports-Create custom views of what you want to see, and how you want to view it. Add that View to a button in the POS for future reference.
  • Manage sales, returns, orders, special orders, backorders, and layaways on the same ticket
  • Track customers favorite colors, size, etc. with user-defined profile fields
  • Suggest items, substitute items and link Items
  • Robust multi-store capabilities. Easily view and transfer items from store to store, while each store data is synchronized across multiple sites
  • View your history from any point in time-6 months, 12 months, 2 years, or 20 years.
  • Integrated credit. Radiant hardware builds in the credit card swipe directly on the terminal. Eliminating EOD transaction reconciliation and double-entry
  • Open-database enables you to easily pull your information out of CounterPoint into other programs such as Microsoft Excel or Adobe Acrobat
  • Wireless Inventory Scanning-With inventory management, handhelds are instrumental in streamlining receiving, counting, ordering, and audits
  • Modern touchscreen interface allows you to train employees in 30 minutes
  • Enhanced security features

Footwear

Franchise POS Software

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The Radiant Retail Solution for Franchise Retailers

Whether you're a single or multi-site franchise, Radiant Systems will help you drive top-line growth by delivering speed, reliability and consistency in you operation while providing great visibility to more effectively managing your bottom line. As a leading point of sale (POS) provider, Radiant Systems delivers technology solutions built specifically for franchise operators, both corporate and franchisee. The solution features advanced, easy-to-use point of sale inventory management, and labor scheduling as well as real-time reporting.

Features that are beneficial to Franchise Retailers:
  • Implement a custom gift card program across all franchisees (SVC cards).
  • Automatically generate end of day reports for each franchisee and set the reports to send directly to the corporate office.
  • Leverage quantity breaks from vendors with a centralized purchasing perspective
  • Variety of deploy models for franchise locations.
  • Develop a system that new franchisees can easily manipulate.
  • Robust reporting capabilities to measure profitability across all locations.
  • Franchisees can integrate own financials.
  • 2-second credit card authorization for busy holiday season.
  • Track, share and transfer merchandise across all franchise locations.

Franchise

Gift POS Software

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The Radiant Retail Solution for Gift Retailers

Only Radiant Systems offers a seamless, end-to-end solution for specialty gift retailers. Our one-stop-shop solution includes the leading retail management software, CounterPoint, robust customer programs, built-in gift cards, integrated ecommerce, merchant services and so much more.

CounterPoint includes a robust inventory management system, touchscreen point of sale (POS) ticket entry, built-in customer loyalty programs, automated purchasing and impressive reporting capabilities. Instant inventory updates let you know what's in stock, on order, and in transit. Track your customers, control your purchasing, retain detailed sales history, or open an online store-CounterPoint includes everything you need to streamline your business and boost your bottom line. Join the hundreds of gift stores that rely on CounterPoint to efficiently and effectively operate their businesses at their fullest potential.

Features that are beneficial to Gift Retailers:
  • Kits at point of sale for bundling items
  • Built-in Gift Cards
  • Automatically calculate and create restocking orders
  • Expand your business to the web with minimum effort and expense
  • Graphical management dashboard
  • Special order capability
  • Review on-hand quantities, estimated costs, and total retail value for each item, as well as the percentage-to-total ratios for these value
  • Easily view quantities to reorder based on current inventory levels, commitments, backorders, in-transit merchandise, open POs, desired stocking levels, vendor multiples, and/or vendor minimum order requirements
  • Integrated merchant services provides 2-second card processing and check authorization

Gift Retail

Green Industry POS Software

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The Radiant Retail Solution for Green Industry Retailers

Retailers in the Green Industry consist of business from lawn and garden centers to nurseries. Green Industry retailers rely on NCR Counterpoint to accurately track their live and continuously changing inventory, manage their diverse venders, and streamline their business operations. With its offline capabilities, ease of use, and quick ROI, NCR Counterpoint has grown to be a household name amongst hundreds of retailers in the Green community.

NCR Counterpoint includes a robust inventory management system, touchscreen point of sale (POS) ticket entry, built-in customer loyalty programs, automated purchasing and impressive reporting capabilities. Instant inventory updates let you know what's in stock, on order, and in transit. Track your customers, control your purchasing, retain detailed sales history, or open an online store ? NCR Counterpoint includes everything you need to streamline your business and boost your bottom line. NCR Counterpoint has all the features you need to efficiently and effectively operate your business at its fullest potential.

Reporting is essential to help you make better decisions in the future. What are your high-profit items and categories? Which products do you need to buy? Which items are slow-movers? One of our favorite reports is our Merchandise Analysis Report which allows you to slice and dice inventory and sales history data based on parameters that are important to you. We know our developers don?t always know what you look for in a report, so we allow you to customize not only the parameters, but also the fields displayed on the report. After creating a report, email it to a coworker or drop it into Microsoft Excel for further analysis.

Customer Segmentation using NCR Customer Connect

Using the segmentation tool in our integrated email marketing tool, group your customers based on information from their customer profile (gender, birthday, etc.) or purchase history. Use these lists to send targeted emails or direct mailings to specific groups of customers to drive traffic. For example, you can set up an email to automatically remind customers to come back in for fertilizer 3 months after they purchase a particular tree.

Show your customers you know and care about them by communicating in a targeted way. A customer who attended your orchid class, may be interested in attending your upcoming Repotting Basics course. The customer who purchased lilies last year will likely be interested again this year. You have a lot of data about your customers, now you can use that data to drive traffic and increase customer loyalty!

"NCR Customer Connect is our sole email marketing platform. I love that the system ties everything together. I don't have to import and manage email lists. That has been a huge help."

- Karen Thacker, VP, Operations, Altum's

Features that are beneficial to Green Industry Retailers:
  • Alternate units give the ability to sell a plant or a flat of plants
  • Unlimited bar codes for tracking the same item sold from many vendors like seed packets
  • Item images to verify the correct item is being sold
  • Quotes for landscapers who need a way to track products by client
  • 2-second credit card authorization for busy holiday weekend
  • Integrated customer loyalty programs and customer relationship management
  • Built-in Gift Card functionality
  • Waterproof and fade-resistant labels for outdoor inventory
  • Kits at point of sale for bundling items
  • Retail-hardened Hardware that is built to withstand extensive outdoor elements such as direct sunlight, dirt and soil

Green Industry

Museum POS Software

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The Radiant Retail Solution for Museum Retailers

Museum retailers require technology that is versatile and highly customizable-providing tools that can accurately track a variety of inventory items, offer lightning fast checkout for high-volume periods, is easy to learn and implement, handles concessions and can even print museum and attraction tickets. Join the hundreds of museums who rely on CounterPoint to efficiently and effectively operate their businesses at their fullest potential.

CounterPoint includes a robust inventory management system, touchscreen point of sale (POS) ticket entry, built-in customer loyalty programs, automated purchasing and impressive reporting capabilities. Instant inventory updates let you know what's in stock, on order, and in transit. Track your customers, control your purchasing, retain detailed sales history, or open an online store-CounterPoint includes everything you need to streamline your business and boost your bottom line. CounterPoint has all the features you need to efficiently and effectively operate your business at its fullest potential.

Features that are beneficial to Museum Retailers:
  • Unlimited number of payment types accepted
  • Touchscreen point of sale makes training volunteers or seasonal employees quick and easy
  • Print admission tickets at the point of sale or online
  • Calculate sales commissions for each item on the sales ticket based on either the sale amount or the gross profit
  • Integration with membership systems
  • Built-in merchant services provides 2-second card processing and check authorization
  • Easily view quantities to reorder based on current inventory levels, commitments, backorders, in-transit merchandise, open PO's, desired stocking levels, vendor multiples, and/or vendor minimum order requirements

Museums

Specialty Foods POS Software

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The Radiant Retail Solution for Specialty Foods Retailers

Specialty Food retailers can operate as a distributer, wholesaler, retailer, and caf owner-separately or simultaneously; therefore it is important the software be versatile and customizable. CounterPoint has all the ingredients Specialty Food retailers need to track their inventory, manage their vendors, and even sell their goods online.

CounterPoint includes a robust inventory management system, touchscreen point of sale (POS) ticket entry, built-in customer loyalty programs, automated purchasing and impressive reporting capabilities. Instant inventory updates let you know what's in stock, on order, and in transit. Track your customers, control your purchasing, retain detailed sales history, or open an online store-CounterPoint includes everything you need to streamline your business and boost your bottom line. CounterPoint has all the features you need to efficiently and effectively operate your business at its fullest potential.

Features that are beneficial to Specialty Foods Retailers:
  • Scale interface for weighing produce or bulk food
  • Customer facing displays for a great ROI including selling ad space to vendors or promote special events
  • Random weight barcode support for deli counter scales
  • Automated purchasing calculates the quantities to reorder based on current inventory levels, commitments, backorders, in-transit merchandise, open PO's, desired stocking levels, vendor multiples, and/or vendor minimum order requirements
  • Built-in gift cards
  • Review on-hand quantities, estimated costs, and total retail value for each item, as well as the percentage-to-total ratios for these values
  • 2-second credit card authorization
  • Integrated customer loyalty programs and customer relationship management
  • EBT Support/Food Stamp tracking
  • Return to Vendors (RTVs) may be entered, reviewed, and posted to record the return of merchandise to a vendor. RTVs reduce on-hand inventory. RTVs may also be vouchered into Accounts Payable to record credits with a vendor

Specialty Foods

Sporting Goods POS Software

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The Radiant Retail Solution for Sporting Goods Retailers

As a sporting goods retailer, you need technology that not only manages your wide-range inventory of snowboards to tennis rackets, but has the gear to ensure you are running your business at its maximum efficiency. Only CounterPoint controls your inventory, manages your vendors, and can even sell your goods online. Plus, it has the functionality to track schools, team colors and team uniforms with user-defined profile fields, ensures warrantee information stays up-to-date, and has special ordering capabilities.

CounterPoint includes a robust inventory management system, touchscreen point of sale (POS) ticket entry, built-in customer loyalty programs, automated purchasing and impressive reporting capabilities. Instant inventory updates let you know what's in stock, on order, and in transit. Track your customers, control your purchasing, retain detailed sales history, or open an online store-CounterPoint includes everything you need to streamline your business and boost your bottom line. Join the hundreds of sporting good retailers that rely on CounterPoint to efficiently and effectively operate their businesses at their fullest potential.

Features that are beneficial to Sporting Goods Retailers:
  • Serial number tracking provides a detailed record of each piece of merchandise when it was received, what it cost, which customer purchased it, when it was bought, and warranty expiration. Ideal for high end fitness equipment and bicycles
  • Kits at point of sale for bundling bikes, baskets and horns or a ski package with boots, poles, etc
  • Alternate units for selling golf balls by the sleeve, case or each
  • Fully integrated gift cards
  • Calculate sales commissions for each item on the sales ticket based on either the sale amount or the gross profit
  • Monitor the productivity of sales reps in units and dollars sold per hour
  • Integrated customer loyalty programs and customer relationship management
  • Special order capability so you can order team apparel or special order gear
  • Labels allows you to create and print labels for merchandise and supports barcode printing

Sporting Goods

Thrift POS Software

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The Radiant Retail Solution for Thrift Retailers

CounterPoint is customizable, allowing you to configure the software to fit the needs of your business. Our software is developed to meet the specific needs of thrift and discount retailers, giving you access to unlimited barcodes, a user-friendly customer interface, and the ability to easily create donation receipts with Tax ID numbers. In addition, our award-winning hardware is designed specifically for the retail environment.

CounterPoint includes a robust inventory management system, touchscreen point of sale (POS) ticket entry, built-in customer loyalty programs, automated purchasing and impressive reporting capabilities. Instant inventory updates let you know what's in stock, on order, and in transit. Track your customers, control your purchasing, retain detailed sales history, or open an online store-CounterPoint includes everything you need to streamline your business and boost your bottom line. CounterPoint has all the features you need to efficiently and effectively operate your business at its fullest potential.

Features that are beneficial to Thrift Retailers:
  • Easy to print bar codes
  • Touchscreen point of sale makes training volunteers or seasonal employees quick and easy
  • Track employee or volunteer hours
  • Print donation receipts
  • Set up special promotions and coupons
  • Modern touchscreen interface allows you to train employees in 30 minutes
  • Reduce errors at the register
  • All-in-one solutions for all-in-one support

Thrift

Liquor and Wine POS Software

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The Radiant Retail Solution for Liquor and Wine Retailers

Retailers in this segment rely on CounterPoint to provide an accurate, real-time inventory picture, which reduces shrinkage, minimizes overbuying, and ensures that popular items are stocked appropriately. Easily keep up with brands, distributers, special orders, vendors, house accounts, and more. Only CounterPoint has the features that give retailers control over every aspect of their business-tracking their inventory, managing vendors and even selling goods online!

CounterPoint includes a robust inventory management system, touchscreen point of sale (POS) ticket entry, built-in customer loyalty programs, automated purchasing and impressive reporting capabilities. Instant inventory updates let you know what's in stock, on order, and in transit. Track your customers, control your purchasing, retain detailed sales history, or open an online store-CounterPoint includes everything you need to streamline your business and boost your bottom line. Join the hundreds of beverage retailers that rely on CounterPoint to efficiently and effectively operate their businesses at their fullest potential.

Features that are beneficial to Liquor and Wine Retailers:
  • Integrated customer loyalty programs and customer relationship management
  • Merchandise is priced accurately and automatically, based on list price, quantity breaks, customer discounts, a markup on cost, or a desired margin
  • Customer facing displays for a great ROI including selling ad space to vendors or promote special events
  • Setup House Accounts for loyal customers. Encrypted credit card information may be retained for each customer and may be retrieved automatically when paying for a purchase
  • House customers are open-item type accounts. Customer terms and prompt payment discounts may be based on a number of days ("net 30" or "2% 10, net 30"), or proximo terms based on a specific day of the month ("2% 10th, net 30th")
  • Automated purchasing calculates the quantities to reorder based on current inventory levels, commitments, backorders, in-transit merchandise, open PO's, desired stocking levels, vendor multiples, and/or vendor minimum order requirements
  • Built-in gift cards
  • Items can be priced and sold by using the stocking unit or up to five alternate selling units. For example, you may stock wine bottles by the each, and sell them at one price by the case and at another price by the half case
  • Track deposits for items such as taps and kegs
  • 2-second credit card authorization
  • Return to Vendors (RTVs) may be entered, reviewed, and posted to record the return of merchandise to a vendor. RTVs reduce on-hand inventory. RTVs may also be vouchered into Accounts Payable to record credits with a vendor

Wine/Liquor